BrightStar Telecom Built a Call Centre in Newcastle

The Challenge

BrightStar Telecom needed a 100-seat call centre in Newcastle to support their growing broadband customer base, with noise management and shift facilities.

Overview

A broadband provider required purpose-built call centre space with acoustic treatment, break rooms, and 24/7 operational capability.

The Solution

MatchMyOffice found a former call centre in Newcastle Quayside that came pre-fitted with desk pods, acoustic panels, and a break room for 100 staff.

Results Achieved

• Pre-fitted call centre saved £200,000 in set-up costs
• Acoustic treatment already installed throughout
• Staff break room and kitchen for 100-person operation