Northfield Vets Centralised Admin Away from Their Practices

The Challenge

Northfield Vets had admin staff crammed into converted storage rooms across their 8 practices, leading to poor working conditions and high turnover.

Overview

A veterinary group needed to centralise their billing, HR, and marketing teams into a dedicated office separate from clinical spaces.

The Solution

MatchMyOffice found a bright, modern office in Leicester with excellent parking, giving the admin team a proper working environment for the first time.

Results Achieved

• Admin staff turnover dropped from 40% to 12%
• Billing accuracy improved by 35%
• HR and recruitment centralised for 8 practices